Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For
detailed information please visit the Citizens Advice website www.adviceguide.org.uk or
03454 04 05 06.
If your product is services, the Consumer Rights Act 2015 says:
a) You can ask us to repeat or fix a service if it's not carried out with reasonable care
skill, or get some money back if we can't fix it.
b) If you haven't agreed a price beforehand, what you're asked to pay must be
c) If you haven't agreed a time beforehand, it must be carried out within a reasonable
See also Exercising your right to change your mind (Consumer Contracts Regulations